Home : Return Policy
YOUR SATISFACTION IS OUR GOAL!
Our Return policy:
Defective products: Prior to replacing the product, you may be asked to contact the manufacturer directly so that they can assist you in trouble-shooting your product to determine if it is defective. If your product is defective, it will be replaced with a brand new product free of charge. You will also be provided with return postage for the defective item. No refund will apply as the item is being replaced. If you feel that your product may be defective, please contact customer service
Not Satisfied with product:
If you are not completely satisfied with your product, simply contact us within 30 days* of the date that your order was placed
for a no hassle exchange or return. Exceptions to the 30 day policy will be considered on a case-by-case basis.
*IMPORTANT: Due to insurance requirements, certain fragile over-sized products
which require specialized shipping methods are subject to their own unique policies for defect issues and returns. These products are clearly marked and require staff assistance for purchasing.
Return Fees:
Re-stock fee: Due to the costs associated with the processing and distribution of your order, there is a 10-15% re-stock fee on all returns which will be deducted from your refund. The re-stock fee is waived on all returns where you re-order a different product (exchange).
Shipping fees: The charged shipping fee for the original order will be deducted from the refund. In the event the "continental USA free shipping" method was used, the actual cost of shipping the original order will be deducted from the refund.
Return Procedures:
Please
follow these instructions to ensure that your return and refund is processed in a timely manner.& nbsp; Failure to follow these instructions will delay your refund.
1) In order to return a product you must obtain an RMA number.
2) Send an email request to customerservice@NauticalSelect.com
with the following information:
- Full Name
- Phone Number
- Email Address
- Order Number
- Name of the product you are returning
- Reason for the return
3) A Customer Service representative will email you instructions for returning your item along with the return address, RMA Number and copy of your invoice.
4) Returns must include a copy of the invoice with the "RMA Number" and "Reason for Return" written on the invoice.
5) Returns must include all components of the original manufacturers' package. After preparing your package for shipment, you must have the "RMA Number" labeled on the outside of the box in the lower left-hand corner.
6) For your protection, we strongly suggest you insure your package for shipment. Nautical Select.com cannot be held responsible for returned packages that are lost in the mail.
All return items must be in an excellent "re-sellable condition" to qualify* for a return or exchange. Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item.
If the item is re-sellable, a refund will be issued to your credit card within 30 days of receiving your returned item. If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.
* Note about "re-sellable condition": Items must be clean, undamaged and returned in the original packaging. Items displaying excessive wear are not eligible for a refund.
If you have any further questions or would like to check the status of a return, please contact us.